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About Us
Bathroom Hut, is a one stop online Bathroom Shop offering a variety of Taps, Showers, Basins, Accessories, Radiators and many more fittings for the bathroom or kitchen....all being quality products at great internet only prices and delivered fast.

Bathroom Hut is part of the MGA International Group of companies.
With over 10 years in the Bathroom Retail and Wholesale Sales Industry environment, and with a wealth of experience, product knowledge and design in Bathrooms & Kitchens, we are able to offer and pass on to you, the customer, some of the most exciting and innovative Bathroom products & ranges on the web.

Here at Bathroom Hut, service, price and quality go hand in hand.
By offering an internet only email based Sales environment, we can offer excellent customer services and keep the high quality products our customers have come to expect, at great everyday competitive prices.

Bathroom Hut are completely dedicated to your total satisfaction.
If you have any comments or suggestions, please email us at:

Try us, we think you'll come back again and again.
Making A Purchase
It could not be easier!
  • Just browse our online store, select any items you wish to buy from the dropdown boxes or radio button choices, and add to the shopping basket by clicking on the red 'Buy Now' button.
    This will automatically add this item to your basket with a quantity of 1.
  • To view items in your basket, change quantities or remove unwanted items, click on the 'View Basket' button located at the top of the webpage.
  • Once you have made your choice(s), click on the 'Checkout' button where you will be asked to input your personal details.
  • On completing your details you will be re-directed to a secure payments page, powered by SECPay, to input your payment details.
  • Upon successful completion of payment, you will receive an email receipt/confirmation from Bathroom Hut for your order.
  • You will also receive an email from SECPay confirming your payment transaction has been authorised.
  • Your order will then be processed.
    Should any goods be out of stock, you will be emailed with an estimated restock date.

  • We will send you an email when your goods are despatched advising estimated delivery date and details.
  • All orders are despatched within 24-48hrs (subject to stock) and delivered by Courier. A signature WILL be required on receipt.


Payment
We accept most major Credit Cards, Debit Cards and Switch/Maestro payments.
(we do not currently accept Diners cards or American Express)
All payment transactions to Bathroom Hut are authorised and accepted through the SECPay secure payment service provider.
We do not accept orders or payments manually or by telephone.
Should you not wish to place an order through the secure online automated system, please contact us.)

Acceptance of your order will take place on despatch of the goods ordered, unless we have notified you that we do not accept your order, or you have cancelled it. Completion of the contract between you and us will take place on delivery of goods to you.

Pricing
All prices are as shown on the website, and are inclusive of VAT.
Prices may be subject to change without notice. Whilst we try to ensure that all prices on our website are as accurate as possible, errors can and may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of re-confirming your order at the correct price, or cancelling it. If we cannot contact you we will treat the order as cancelled. If you chose to cancel because of this situation, and you have already paid for the goods, you will receive a full refund.

Website
We reserve the right to modify and/or withdraw, either temporarily or permanently, any part of (or in total) this website, with or without notice to you, and we shall not be liable to you or any third party for any such modification or withdrawal.

We reserve the right to change our Terms and Conditions at any time. Any such changes will take effect when posted on the website, and it is your responsibility to read the terms and conditions on each occasion you use this website, and your continued use of the website and any order you place through it, shall signify your acceptance to be bound by these Terms and Conditions.
Shipping And Handling
For all orders over £75.00 delivery is FREE of charge to England/Wales Mainland addresses.

Delivery Charges
Destination
Orders Under £75.00
Orders Over £75.00
England/Wales (mainland only)
£10.00
FREE
Scotland (mainland only - excludes Highlands/Islands)
£12.50
£12.50

Delivery charges shown include VAT.


N.B: We do not currently deliver to any destinations outside of Mainland UK
        i.e:- Scottish Islands/highlands, N. Ireland, R.O.I, Isle of Man, Isle of Wight, Scilly Isles
       Channel Islands, Europe or Worldwide.

We aim to despatch goods within 24-48hrs of order receipt.*
(*unless otherwise stated or goods out of stock - see Back Orders)
Delivery Schedule
  • We aim to despatch orders within 24-48hrs of receipt. (subject to stock status and excluding weekends/public holidays)
    You will sent by email a shipping confirmation once your order has been despatched advising delivery details.


  • Delivery of goods is by Courier usually next day or within 48-72 hrs after date of despatch. (excluding weekends/public holidays) Goods are despatched directly from our distribution warehouse.


  • A signature WILL be required on delivery. Please ensure someone is available to sign for the goods as requests will not be met to leave goods elsewhere or unsigned. (i.e: in garage/porch/alleyway/call at neighbours, etc.)


  • You have the option when ordering to advise of an alternative delivery address if preferable. For security reasons we are unable to amend/change any delivery details to those submitted on ordering.


  • Should you have not received your delivery on any estimated date given, please advise us within 24hrs by email to: so that we may expedite timely.


  • Please ensure you carefully open and check ALL goods on receipt.
    You have 24 hours from delivery receipt, to notify us of any delivery shortages/missing items, damaged or incorrect goods.
    Please email: to advise. (notifications after this time will not be accepted)


  • Deliveries are by Courier, Mondays to Fridays between 08:00am and 18:00pm and exclude weekends and public holidays.
    We aim to deliver within the time parameters outlined, however, due to the working nature of Courier Companies, we cannot guarantee specific times, and accept no liability for any circumstances which may arise with the Couriers outside our control.


  • Should you not be available when Couriers deliver, a calling card will usually be left with details for the local depot, for you to contact them directly to re-arrange suitable delivery.
    Please Note: In this instance it is your responsibility to do this.


  • In the event of several failed delivery attemps, goods will be returned to our warehouse and any further re-delivery will be chargeable at £23.00 (inc.VAT) for costs incurred, payable prior to re-despatch.
    We reserve the right not to re-despatch goods, and to cancel the order should we see fit, upon which the £23.00 (inc.VAT) charge for carriage costs incurred, will be deductable from any refund due.

Disclaimer Notice: We advise you DO NOT book any tradesmen/installation/fitting services until your goods have been delivered, received and checked, as we accept no liability for costs incurred or claims in the event of any delays arising.

For full information on our Delivery Schedule please refer to the Delivery Information page of our website.
Back Orders
Due to constant changing stock levels and the availabilty of goods, delivery times can and may vary.

If for any reason your goods are out of stock you will be notified by email, and the goods will be place on back order. You will always be advised an estimated time when the good(s) will be back in stock, or you have the option to cancel your order should you prefer not to wait.

You will be sent an email when your goods are back into stock and available for despatch, which will advise estimated delivery date(s).
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is already added.
Credit Card Security
Shopping using a credit/debit card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone, however, for many people putting card details into a website is still uncomfortable, as we are not always sure what is happening to the information we are submitting or where it is going.

When you shop online with Bathroom Hut, who use SECPay secure payment service provider, you can be assured that your card details are securely encrypted during transportation over the Internet, so no one can read your card information. The card details are only transported to a Bank to authorise your payment and purchase.

SECPay guarantees that we will never:
  • Pass on your financial details
  • Pass on any personal information gathered when you place an order
  • Sell or rent your details, you will never receive junk mail as a result of using SECPay
  • Leave invasive technologies such as cookies on your machine
  • Exploit your details in any way
If you would like more information please visit the SECPay website on: www.secpay.com
Guarantee
We guarantee your satisfaction.
  • All products come with a new Manufacturers Guarantee against defective workmanship/faults, which is supplied with the goods and becomes effective on purchase/receipt. Should you require further information on the guarantee/warranty of any product, please contact the relevant Manufacturer directly, either from details listed on paperwork/guarantee, or via our Technical Information links page.


  • Should it be required to fill out and send off any guarantee slip received, or to validate your guarantee with the relevant Manufacturer, we reccommend you do this as soon as possible on receipt of your goods. We cannot accept responsibility for any problems occuring with goods, should your guarantee be nul and void due to installation errors, damaged after receipt, or failure to register your product guarantee/warranty, should it be required.

You have seven working days cancellation period from the date of delivery receipt.
  • If the goods are in a re-salable condition, undamaged, unused and unfitted, with undamaged/torn retail boxes/packaging (i.e: product box/package is not damaged/torn/defaced etc.), then we will be happy for these goods to be returned. Returned goods may be subject to a restocking fee, advised to you at the time.
    A courier collection service charge of £23.00 (inc.VAT) also applies in addition to any restocking fees, for the service costs of collection and return to our warehouses.


  • All goods for return must be received back at our Distribution Warehouses within the returns period advised to you on authorisation and must be available for collection within this time period, or within the 7day cancellation period from date of delivery receipt where goods are simply no longer required.


  • An administration charge of £10.00 (minimum) applies to all orders cancelled prior to despatch of goods.
    N.B: Despatch of goods may take place at anytime from the moment an order is received and processed.
    (Once goods are despatch should you wish to cancel or return your order please refer to the Returns Information section for full details or contact us.)

If you have any further queries, email us at:
This does not affect you statutory rights as a consumer.
Reaching Us
All contact is by email.
As an Internet company, Bathroomhut.com is committed to providing competitive prices within the marketplace, backed up with excellent customer service. In order to offer you, the customer, the best possible prices and to keep them low and competitive, we cut out the expense of maintaining a dedicated sales telephone service.
This is replaced with an Email sales service, and by providing our customers with comprehensive product information and images, empowering them to make their own purchasing decisions based on the facts and figures made available by the product manufacturers. In some cases it may be beneficial to also visit the manufacturers websites in order to further research your purchase(s). Links to manufacturer websites are also provided for your convenience.

Please EMAIL us with any enquiries or questions and our team of E-Sales staff will email you back - we are always happy to help where possible!

We will endeavour to respond to all Emails within 2 - 4 hours.
(Monday - Friday 09:00am to 16:30pm. excluding Weekends & Bank Holidays.)

GENERAL ENQUIRIES: All general enquiries or customer service related matters.


SALES: For enquiries relating to Orders placed. (please quote your order ref. number).


PRODUCTS: For enquiries/information relating to Products on our website.


RETURNS: To notify us of a Return Request only. (please quote your order ref. number)



NEED TECHNICAL INFORMATION?
See our where links can be found to the product Manufacturers for general, technical or installation advice and information.

Bathroom Hut - Hamble House - Meadrow - GU7 3HJ - Tel: 01483 500004 (recorded information announcement only, does not accept messages - please email any enquiries) Fax: 01483 527470
Privacy Policy
Bathroom Hut do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Please read the following Returns/Cancellation Procedure carefully.

ALL goods for return, (unless advised as damaged/incomplete), MUST be in a re-saleable condition with product and product boxes undamaged and untorn.

1.   Goods MUST be unfitted and unused, with all parts, components, product paperwork, instructions etc. enclosed.
2.   Goods must be re-packed into their product boxes and securely repackaged into an outer box or packaging to
      protect the goods within.
3.   We cannot accept return of any goods once they are fitted or have attempted to be fitted.
      Failiure to comply with the above requirements may result in additional charges.
  • Damaged, Short Delivered or Incorrect Goods:-

    You MUST email: within 24hours of delivery receipt, for all cases in this instance.
    Should it be required, replacement goods may be despatched and original goods collected.
    We reserve the right to collect damaged or incorrect goods for inspection, prior to despatching any replacement.


  • All Other Reasons:-

    You MUST email: within 7 days of delivery receipt.
    If you have ordered inappropriate items which have no fault/damage but you simply wish to return them, in most cases*, we can accept them back into stock.

    A restock/cancellation charge will normally apply, which will be advised to you at the time.
    A collection service charge of £23.00 (inc.VAT) for carriage costs is applicable on all returns in this instance, and is in addition to any restock or cancellation fees advised. This fee will be deductable from any refund due.
    (charge is for England/Wales areas. Please contact us for collection charges in other destinations.)

    We reserve the right, at our discretion, to not accept goods back.
    *Basins and china/sanitaryware can NOT be returned under these circumstances.


  • Order Cancellation Prior to Despatch:-
    An administration charge of £10.00 (inc.VAT) minimum will apply. Please contact us first to check whether your goods have been despatched and their status, as it is not always simple to retrieve goods once they are being processed through the Couriers depots and in transit for delivery, and can incur charges.
    Once goods have been despatched, should you wish to cancel or return your order please refer to the Returns Policy listed above and contact us, as charges may apply.
    N.B: Despatch of goods may take place at any time from the moment an order is received and processed.

  • Returns Processing Procedure:-
    On receipt of a valid Return request, we will advise you of any charges applicable and arrange a suitable collection date. We will then book the collection and email you with full details, a Returns Authorisation Number, Return Label, and any necessary instructions.
    Whilst we do all to accommodate requests, agreement of any such requests shall remain at our discretion. Any goods returned without our given Returns Authorisation Number will NOT be processed/accepted.

    Should you require collection from an alternative address, this MUST be stated at the time, and BEFORE any collection is arranged, otherwise goods will automatically be processed for collection from the original delivery address. Once booked collection details cannot be amended.

    All goods for return must be received back at our Distribution Warehouses within 21 working days of delivery receipt, and must be available for collection within this time period.

    Please allow up to 7 working days for processing returns and arranging collection.

  • Collection of Goods:-
    Collections are made by Courier Mondays - Fridays 09:00am-18:00pm.

    PLEASE ENSURE SOMEONE IS AVAILABLE AT THE COLLECTION ADDRESS ON THE DATE SPECIFIED, AS FAILEDand ABORTED COLLECTIONS ARE CHARGEABLE.
    Should goods be unavailable or if no one is present when the Couriers call, this will result in our aborting the collection.
    **Failed and abortive collections incur a charge of £23.00 (inc.VAT) for each attempt in Mainland England/Wales areas. (for charges in other destinations, please contact us for details)

    N.B: We require 24hrs notice for cancellation of any collections booked, in order to avoid charges being incurred & passed on to you. We cannot make changes or amendments to collection details once they have been arranged and booked.


  • Refunds:-
    Upon receipt and inspection of returned goods, taking into account any fees/charges incurred, and subject to confirmation by Bathroom Hut, refunds will be processed within 30 days of receipt, and are credited back to the account used for original payment. Refunds do not include any delivery, collection, restock or cancellation charges.

    Should we find upon return and inspection, that any item(s) are missing or damaged without notification, have been fitted or have attempted to be fitted, or are not in re-saleable condition where applicable, this will render the return void. Goods will then be sent back to you, and no refund will be given.
    (any additional charges for the couriers fees in this instance, will also be invoiced to you.)

ALL RETURN REQUESTS MUST BE EMAILED to:

Any goods returned to us without our given returns authorisation number will NOT be processed/accepted. All goods must be returned to our central distribution warehouse, therefore, please DO NOT send any goods back to our registered office address shown on the website.

We cannot accept any return requests, or notification of incorrect, damaged or missing items on delivery, should they be made outside of the specified timeframes.

We do not accept telephone calls or fax requests in regard to any returns. Please email us using the links provided.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm