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When will my order be despatched and how will I know? |
A: |
We aim to despatch items that are in stock within 24-48 hrs of receiving your order. We will send you an emailed shipping confirmation when your order has been despatched to advise delivery details/date. (excluding weekends/public holidays.)
Goods are despatched direct from our distribution warehouses via courier.
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How long does delivery take? |
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Delivery is usually made next working day or within 48 hours from the date goods are despatched - i.e: the date of our emailed shipping notification to you. (excluding weekends/public holidays.) Please allow up to 3 working days for delivery to some parts of Scotland and more remote areas.
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Is there a delivery charge? Where do you deliver? |
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Please refer to the delivery charge table at the top of this page.
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Q: |
Do I need to sign for the goods on delivery? |
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Yes! A signature will be required on delivery, please ensure someone will be available.
For security reasons, requests will not be met to leave goods unsigned or elsewhere (i.e: in garage/porch/alleyway, etc.) as we cannot accept responsibility should the couriers choose not to fulfill any such requests.
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Can my order be delivered to an alternative address (i.e. work etc.)? |
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Yes. This MUST be specified when placing your order by ticking the check-box 'ship to an alternative address' and entering the required delivery address details.
N.B: For security reasons, once your order has been processed/despatched we cannot change or amend delivery details or authorise re-direction to an alternative address.
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Q: |
Do I need to check the order/goods delivered? |
A: |
YES! Please ensure you carefully open and check ALL goods on receipt.
We require you to notify us within 24 hours of delivery receipt, for any short delivered, missing, damaged or incomplete goods received, by email to: 
We are unable to accept any claim notification after this time.
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Q: |
What if have not received delivery on the advised date? |
A: |
Please email us within 24 hours at: so we may expedite timely, if your order has not been delivered by the estimated advised date.
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Q: |
How will my order be delivered? |
A: |
Delivery is via Courier Services Mondays to Fridays usually between 08:00am and 18:00pm, to the delivery address given by you on ordering. A signature WILL be required. Deliveries are not made on weekends/public holidays.
Goods are aimed to be delivered within the time parameters outlined, however delivery dates are estimates only. Due to the nature in which Courier Companies work we do not guarantee times, and no liability is accepted in respect of late deliveries, delays or errors that may arise with the couriers or outside of our control.
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What if I am un-available on delivery?
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A: |
If you are un-available on delivery the Couriers will leave a calling card with consignment and contact details. In this instance it is your responsibility to contact the couriers depot directly to arrange suitable re-delivery or collection from the depot.
(please confirm collection arrangements with the couriers first and ID may be required.)
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What happens if my order or an item on it is out of stock? |
A: |
If for any reason goods are out of stock, they will be placed on back order and you will be notified by email with an estimated restock date. You have the option to wait for restock or to cancel should you prefer not to wait. On orders where some items are out of stock but others are available, those available items may be part despatched with the outstanding items to follow. In this instance despatch may be delayed or your order held pending, until we receive your confirmation on how you wish to proceed.
Part despatch/delivery of any item(s) in stock constitutes our fulfillment to you on that part of the order. No acceptance can be met (outside of the returns period) for claims to return any goods already part-delivered, in the event of any or further delays arising with restocking of outstanding or back ordered item(s).
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What happens if I have not taken delivery after several attempts? |
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In the event of several failed delivery attemps, goods will be returned to our warehouse. Any further re-delivery will be subject to a charge of £20.00 (incVAT) payable prior to re-despatch of goods, for carriage costs incurred on the failed delivery/return of goods to the warehouse and the administration processing of this. We reserve the right at our discretion, not to re-despatch goods and to cancel the order should we see fit. In this instance, upon cancellation, any refund due will be less £20.00 (incVAT) charge for costs incurred and administration processing of this.
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What if I wish to cancel/return my order or an item? |
A: |
For full information regarding returns/cancellations please refer to our Returns Information page. Alternatively email us at:  All goods are returned to our central warehouses and not our listed office address, therefore please DO NOT return any goods without authorisation and a returns number as they will not be accepted. Full return details will be provided on authorisation.
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